Customer Experience Strategy - Template and Guide   56-slide PPT PowerPoint presentation slide deck (PPTX)
$45.00

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Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience Strategy - Template and Guide (56-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Experience Strategy - Template and Guide (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 56 Slides

Top 100 Best Practice $45.00
Develop a robust Customer Experience Strategy with this expert guide and template. Created by industry professionals, it ensures alignment and boosts loyalty.
Add to Cart
  


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BENEFITS OF DOCUMENT

  1. Develop a Customer Experience Strategy that makes a real difference in the market
  2. Attract and retain customers quickly and easily
  3. Align your business around the customer

DESCRIPTION

This product (Customer Experience Strategy - Template and Guide) is a 56-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Customer Experience is fast becoming the key business battleground in many markets.

In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

You will be taken through the steps involved in
•  Understanding your customers
•  Defining customer focussed business goals
•  Creating a culture that focusses on the customer
•  Defining customer focussed business metrics
•  Identifies service and sales models that place the customer first
•  Create retention and engagement plans to keep customers hooked

The Customer Experience Strategy Canvas is a powerful tool that helps you map out every touchpoint and interaction your customers have with your business. It ensures that all departments, from marketing to finance, are aligned in delivering a seamless customer experience. This holistic approach guarantees that no aspect of the customer journey is overlooked, providing a comprehensive framework for understanding and improving customer interactions.

Alignment across the business is crucial. One weak link can disrupt the entire customer experience. The guide emphasizes the importance of internal alignment and provides actionable steps to ensure every team member understands their role in enhancing customer satisfaction. By following this strategy, you can create a cohesive and customer-centric culture that drives loyalty and business growth.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, User Experience, Customer Strategy PowerPoint Slides: Customer Experience Strategy - Template and Guide PowerPoint (PPTX) Presentation Slide Deck, CustCore Consulting

PPT SLIDE DEEP DIVES

Key Principles for Effective Customer Retention

Comprehensive Customer Experience Strategy Overview

Defining Customer Engagement: Business External Components

Key Principles for Designing Customer Experiences

Uncovering Customer Needs through Continuous Inquiry

Defining Customer-Centric Culture Components

Key Benefits of a Customer Experience Strategy

Enhancing Value through Exceptional Customer Experiences

Innovative Indirect Approaches to Customer Insight Gathering

Importance of Corporate Culture in Customer Experience


$45.00
Develop a robust Customer Experience Strategy with this expert guide and template. Created by industry professionals, it ensures alignment and boosts loyalty.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 3
Terms of usage (for all documents from this author)

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.

Whilst each project is different, our clients can typically expect results which show

•  Vastly Increased customer satisfaction and advocacy
•  Growth in new sales and customer ... [read more]

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The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.
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